FAQ

Payment
Shipping
Orders
Cancellation Policy
Shopping
Customer Service



Payment

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WILL I BE CHARGED SALES TAX?
Waui Design is located in California, thus we must charge California sales tax to orders shipped to destinations in California.

WHICH CREDIT CARD OR PAYMENT TYPES ARE ACCEPTED?
Waui Design welcomes all major credit cards.

WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged upon placing your order.



Shipping

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HOW ARE SHIPPING AND SERVICE CHARGES DETERMINED?
We provide shipping by USPS First Class mail. Depending on your location and process time it will take 1-4 weeks to arrive. For orders shipping to destinations in the continental United States, we offer flat rate shipping at the following rate.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Your order will be printed within 3-5 business days and shipping time will take 1-4 weeks with ground shipping. Printing lead time varies by type of product and printing method. For specific inquiries, please e-mail us at customerservice[at]wauidesign.com.

IF I HAVEN'T RECEIVED MY SHIPMENT, WHO DO I CONTACT?
Please e-mail us at customerservice[at]wauidesign.com.

DO YOU OFFER DELIVERY OUTSIDE THE CONTINENTAL US?
Waui Design currently does not ship products to international addresses.

DO YOU OFFER SAME-DAY DELIVERY?
Waui Design does not offer same-day delivery.

WILL YOU SHIP TO A DIFFERENT ADDRESS THAN THE ONE THAT APPEARS ON MY CREDIT CARD?
Yes. Your order may be subject to additional confirmation.



Orders

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HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Your order will be printed within 3-5 business days and shipping time will take 1-4 weeks with ground shipping. Printing lead time varies by type of product and printing method. For specific inquiries, please e-mail us at customerservice[at]wauidesign.com.

HOW DO I CHECK THE STATUS OF MY ORDER?
For order status inquiries, please e-mail us at customerservice[at]wauidesign.com.

HOW DO I PLACE AN ORDER ONLINE?
Ordering from Waui Design is simple:
1. Choose a design.
2. Select product type information (color, size, etc).
3. Proceed to checkout where you will enter your personal and payment information, review your order, and then submit your order.

WHO DO I CONTACT IF MY ORDER IS WRONG OR THERE ARE DAMAGED OR MISSING ITEMS?
Please contact us at customerservice[at]wauidesign.com if there are issues with your order.

ARE ALL PRICES LISTED IN US DOLLARS?
All prices are listed and charged in US dollars. Your exchange rate might vary depending on the policies of your credit card issuer. You may look up exchange rates online.



Cancellation Policy

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CANCELLATION AND RETURN POLICY
Please contact us as soon as possible at customerservice[at]wauidesign.com so we can assist you. If your order has already been sent to print we can no longer offer a refund or exchange at that time. This is the very small business of an indie designer who prints each order as it comes in. Thank you in advance for your understanding.



Shopping

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HOW DO I FIND THE PRODUCTS I WANT?
To browse our selection of products from the Home Page, click on any featured item to take you directly to that product's detail page. This is where you can view the product more closely, review the product description, and price. From this page, you can select the product for purchase.

WHAT ARE WAUI DESIGN'S BROWSER AND TECHNOLOGY RECOMMENDATIONS?
Waui Design supports the following browsers:
Firefox 3.0 and 3.5
Internet Explorer 7 and 8
Safari 4.0 and newer

If you are experiencing technical difficulties using our website, please email us at customerservice[at]wauidesign.com with your browser and platform type (i.e. Firefox on Windows PC).

HOW DO I PROVIDE FEEDBACK ON MY SHOPPING EXPERIENCE?
Please email us at customerservice[at]wauidesign.com.



Customer Service

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WHEN CAN I REACH SOMEONE REGARDING MY ORDER?
Waui Design Customer Service is available via customerservice[at]wauidesign.com.

WHAT IS WAUI DESIGNS'S EMAIL ADDRESS?
Have a question? Please email us at customerservice[at]wauidesign.com.